RICHMOND PHYSICAL THERAPY
ASHLAND PHYSICAL THERAPY
ORTHOPEDIC AND SPORTS PHYSICAL THERAPY
WELCOME TO
RICHMOND PHYSICAL THERAPY
ASHLAND PHYSICAL THERAPY
At Richmond Physical Therapy, our goal is to provide you with an excellent level of service
at all levels from our therapists to our administrative staff.
WHY USE US
Richmond Physical Therapy/Ashland Physical Therapy has a caring
and highly experienced team that are ready to work with you to ensure
a positive outcome.

Appointment Policy
All new patients will be offered a first appointment within two working
days of contacting our offices. Emergency appointments made upon a
physician's request will be honored.  All efforts will be made to
accommodate individuals with their appointment times. If you have
questions, email scheduling@richmondpt.com.
Experienced Staff
At Richmond Physical Therapy/Ashland Physical Therapy, our therapists strive to be knowledgeable about the
latest rehabilitative techniques. Our staff is proactive in taking continuing education courses, reviewing
scientific journals, and applying their clinical expertise to provide each patient with individualized care.
WHAT TO EXPECT
At Richmond Physical Therapy/Ashland Physical Therapy, our friendly
caring staff works to make your time with us smooth and comfortable as
possible.

Upon Arrival
Our office staff is ready to greet you and assist you with required
paperwork, as well as provide you with your insurance coverage and
obligations. Please plan on arriving 10-15 minutes prior to your
appointment time in order to fill out the paperwork, or you can complete
the forms in advance by referring to the Patient Forms page.

Please be sure to bring your prescription from your physician and your
insurance card with you.
Insurance
As a courtesy to you, our staff will call your insurance carrier to check on
your policies and benefits. They will then let you know what your
insurance responsibilities will be, such as co-payments or
co-insurance/deductibles. For further information, please refer to the
Insurance Page.
Length of Session
Please allow up to one hour for your initial visit and 45-60 minutes for follow-up appointments. At the time of the
initial evaluation, your physical therapist will discuss the frequency of your follow-up visits.

Appropriate Attire
We recommend bringing or wearing comfortable clothing (i.e. shorts for knee patients and short sleeves or tank
top for shoulder patient) and shoes to your appointment.

Evaluation
After competing your check-in process, you will be introduced to your therapist and proceed to a treatment
room. Your therapist will review your medical history, perform an evaluation of your current injury or diagnosis,
and determine an individualized treatment plan. The therapist may then instruct you on some home exercises.

Physician Update
Our staff is committed to communicating frequently with your physician regarding evaluation findings, treatment
plans, and your progress. This allows for an interdisciplinary team approach to your care.